GSB 360° · Global Smart Business

One Partner to Support
Your Entire Go-to-Market Model

In a world where response speed, product availability and customer experience are critical, GSB integrates logistics, technology and specialized services in a 360° ecosystem designed to optimize the operational continuity of businesses.

Our value proposition is to centralize all logistics and after-sales operations on a single platform, delivering end-to-end traceability, real-time visibility, dashboards and a single point of contact for your entire supply chain.

GSB 360° Integrated Ecosystem

Key Benefits

Efficiency

Optimized processes and cost reduction

Visibility

Real-time information for smarter decisions

Reliability

Better control, quality and SLA compliance

Agility

Faster response and adaptability to your needs

One Point of Contact

A strategic partner for all logistics & after-sales

GSB 360° Service Portfolio — International & Domestic Logistics
Logistics & Distribution

Logistics & Distribution

In an environment where speed, product availability and customer experience are critical success factors, GSB integrates logistics, technology and specialized services in a 360° ecosystem designed to optimize operational continuity.

Our value proposition is to centralize your logistics and after-sales operations on a single platform, providing end-to-end traceability, real-time visibility and a single point of contact for your entire supply chain.

GSB Logistics & Distribution and Last Mile Delivery

Distribution Capabilities

Smart Routing

Route optimization for greater efficiency and fewer empty kilometers.

SLA Compliance

We monitor and ensure agreed service levels.

Total Visibility

Real-time traceability of every shipment.

Security in Every Shipment

Safety protocols and control across the entire logistics chain.

Real-Time KPIs

Dashboards and reports for better decision making.

Last Mile Delivery

We manage the final delivery with real-time tracking, electronic proof of delivery and full traceability until the end customer.

Real-Time Tracking

Live tracking of each delivery.

Electronic Proof of Delivery (POD)

Digital confirmation with immediate evidence.

Geolocation

Accurate tracking from the distribution center to the final customer.

Scheduled Deliveries

Delivery windows and appointment management.

Pickups & Returns

Efficient returns and reverse logistics management.

Business Value

Better customer experience and fulfillment of service promises. Reduced delivery times and greater operational efficiency.

Key Benefits

Less Transit Time

Faster deliveries, more satisfied customers.

Lower Costs

Optimized logistics network.

Greater Efficiency

Integrated processes, fewer errors and rework.

Better Experience

We deliver on our promises, we build trust.

Smart Warehousing

Smart Warehousing

We manage inventories with standardized processes and technology that provides real-time visibility, optimizes inventory levels and reduces operational costs.

GSB Smart Warehousing — Real-time visibility and inventory control

Warehousing Capabilities

Inventory Management

Accurate control of stock levels in real time.

SKU Control

Standardization and accurate identification.

FIFO / FEFO Management

Rotation of inventory to reduce obsolescence and waste.

Cross Dock Operations

Agile flow of goods to speed up the supply chain.

Pick & Pack Efficiency

Optimized preparation processes for each order.

Real-Time Inventory

Visibility and control from anywhere, anytime.

ERP / WMS Integration

Total integration with your systems for end-to-end visibility.

Business Value

Greater product availability and better working capital control.

Lower Operating Costs

Efficient processes that reduce costs.

Better Inventory Availability

Right product, in the right place, at the right time.

Greater Efficiency

Automation and control in every operation.

Greater Reliability

Secure processes and reliable information.

Repair Centers

Repair Centers

Technology, expertise and specialized processes to keep your equipment always up and running.

GSB Repair Centers — Diagnostics, repairs and RMA tracking

Services We Offer

Diagnostics

Accurate failure identification with state-of-the-art equipment.

Repairs

Component and board level repairs.

Warranty Management

OEM-aligned processes and policies.

Genuine Parts

Access to over 200 OEMs and extended availability.

Testing & QA

Functional testing and quality verification.

Refurbishment

We restore and extend the life cycle of your equipment.

RMA & Tracking

Complete traceability at every step of the repair.

Results We Deliver

Lower Downtime

Equipment available for longer.

Greater Availability

Assets always ready to operate.

Cost Optimization

Efficient repairs that reduce replacement costs.

We repair today so your operation never stops.

Fast Response — Competitive turnaround times.
Quality Assurance — Industry standards and certifications.
Personalized Attention — A single point of contact throughout the process.
Spare Parts Supply Chain

Spare Parts Supply Chain

We help distributors and integrators improve profitability and ensure business continuity through consumables, OEM spare parts and specialized logistics, plus access to a portfolio of more than 200 manufacturers (OEM).

Business Value

Business continuity and reduction of wait times due to supply.

GSB Spare Parts Supply Chain — organized inventory of OEM parts

Service Pillars

OEM Spare Parts

Original parts for equipment from leading brands.

Consumables

Complete supply to keep your equipment always operating.

Specialized Logistics

Nationwide coverage, fast and secure deliveries.

Managed Print Services (MPS)

Control, optimization and cost reduction in your printing.

Brands

HP Lenovo Dell Lexmark Xerox OKI Brother Samsung GE LG Whirlpool + 200 OEMs
Omnichannel Contact Center

Omnichannel Contact Center

We integrate channels such as phone, WhatsApp, email, live chat and social media to provide sales support, order tracking, technical assistance and after-sales service.

Business Value

Higher customer satisfaction, better communication and increased retention.

GSB Omnichannel channels — Phone, WhatsApp, Email, Live Chat, Social Media

What We Do for Your Business

Sales Support

We turn leads into customers with fast and personalized attention. We generate opportunities and support your customers throughout the buying process.

Order Tracking / Management

Real-time information on the status of your orders. Visibility and real-time updates.

Technical Support

Specialized agents ready to resolve incidents and answer questions with specialized guidance.

After-Sales Service

We accompany your customers after their purchase and ensure satisfaction.

Reports & Analytics / KPIs

Real-time dashboards to measure performance and make smart, data-driven decisions.

Our Commitment

  • Highly trained agents
  • State-of-the-art technology
  • 24/7 availability
  • Process aligned with your goals
  • Customer experience focused

Key Benefits

Higher Customer Satisfaction (CSAT)

Positive experiences that build loyalty.

Better Communication

Clear, consistent and timely messaging across all channels.

Increased Retention

Happy customers stay with you.

Greater Operational Efficiency

Process optimization and cost reduction.

Management Tools

Technology that Integrates
Your Entire Ecosystem

All our services operate on powerful technology platforms that provide:

  • End-to-end traceability.
  • Real-time visibility.
  • Executive KPIs and dashboards.
  • Service level control (SLA).
  • Integration with ERP, CRM and customer platforms.
GSB Technology Platform — Dashboard with real-time KPIs and shipment tracking

Strategic Capabilities

National Coverage

More than 14,000 postal codes.

Fast Deliveries

Deliveries in 24 to 48 hours.

Repair Centers

Two strategically located repair centers.

OEM Network

Access to more than 200 OEMs.

End-to-End Visibility

Technology platform with full visibility across the chain.

Single Point of Contact

One partner for all logistics and after-sales operations.

Value for Your Business

Reliable information for better decisions and full control of your operation.

Lower Costs
Higher Operational Efficiency
Better Customer Experience
Data-Driven Decisions

Our Commitment

  • Reliability — In every process.
  • Experience — That generates value.
  • Commitment — With excellence.
  • Innovation — That transforms.
  • Collaboration — That builds alliances.

Your operation, our priority.

Managed e-Commerce

eCommerce — A Key Pillar of the
GSB 360° Model

We drive sales and strengthen brand positioning by connecting your products to the most important marketplaces and digital channels. We integrate technology, logistics and customer service to deliver an exceptional end-to-end shopping experience.

GSB Managed e-Commerce — Marketplaces, kitting and fulfillment

Business Benefits

Higher Sales

Reach millions of buyers on major marketplaces and boost your revenue.

Brand Positioning

Improve your brand image and increase visibility on high-traffic channels.

Omnichannel Coverage

Connect your inventory to multiple sales channels to maximize reach and availability.

Superior Customer Experience

Fast deliveries, real-time tracking and after-sales support that drive loyalty and repeat purchases.

Kitting & Production

We deliver configuration, assembly, labeling, kit customization and production based on specific customer requirements.

Configuration Assembly Labeling Kit customization On-demand production
Value for your business: Faster implementation and reduced preparation times.

Additional Services

Digital Strategy

We help you define and execute aligned eCommerce strategies to achieve your business goals.

Synchronized Inventory

Real-time control and synchronization to prevent stockouts and improve inventory turnover.

End-to-End Fulfillment

Warehousing, picking, packing and shipping with national and international coverage.

Support & After-Sales

Omnichannel attention for returns, exchanges and after-sales support that strengthen customer loyalty.

Connected to leading marketplaces: Amazon · Mercado Libre · Liverpool · Walmart · and more
Digital Marketing Services

Digital Marketing Services

GSB 360° also includes Digital Marketing Services — with all the benefits of managing the service strategically from design to continuous optimization.

GSB Digital Marketing Services — More leads, ROI focused, measurable results

Key Benefits

More Leads

Attract and convert your ideal audience.

ROI Focused

Data-driven strategies that maximize your investment.

Measurable Results

Real-time reporting and performance dashboards.

Multichannel Strategy

Integrated campaigns across digital platforms.

Stronger Brand

Build trust and increase brand awareness.

Continuous Optimization

We optimize, analyze and improve for continuous growth.

Manage Your Service With

Strategic Design

We plan with purpose.

  • • Market & Competitor Analysis
  • • Audience & Persona Definition
  • • Brand Positioning
  • • Channel & Content Strategy
  • • Campaign Planning
Strategic Implementation

We execute with precision.

  • • Creative Development
  • • Campaign Setup & Launch
  • • Content Production
  • • Media Buying & Management
  • • Marketing Automation Integration
Strategic Management

We optimize for growth.

  • • Performance Monitoring
  • • Data Analysis & Insights
  • • Reporting & Dashboards
  • • A/B Testing & Optimization
  • • Continuous Improvement

Ready to centralize your operations?

One partner. Complete ecosystem. Let’s talk about how GSB 360° can support your business.

Contact Us